To be eligible to exchange your product:
- Products must be returned in their original condition.
- The products received are different to customers ordered.
- We will bear the shipping fees when an item was wrongly shipped only.
- Return costs are the responsibility of the customer
- All products can be exchanged with the same design only.
- All returns must include the original packaging.
- Products must be posted in (7) days upon receiving local delivery and ten (10) days upon receiving overseas delivery.
- Products will only be exchanged subject to stock availability.
- Sale and discounted products purchased through online cannot be exchanged.
- Refund and exchange is not available for International buyer
Especially for pre-order products
These terms do not apply to our Made-To-Order/Pre-Order Products which are non-refundable and cannot be cancelled once the order is placed. This is because the order goes straight to the factory and each pair is made specifically for the client ordering.
If you have any inquiries about our products, feel free to contact us at firstname.lastname@example.org